NOTICE: This page is intended to provide you with a quick view of system and network availability.

New: If you experience an outage that is outside of the standard maintenance period and is not listed below please report:
eServices - if you have problems withing the eServices system (but the system is available)
Los Rios Gmail - if you have problems within The Los Rios Gmail system (but the system is available)
Exchange, Online Grading System (OGS), or Employee Self Service (ESS) - if you have problems with Microsoft Exchange or Exchange Online (but the system is available)
Canvas - if you have problems within the Canvas system (but the system is available)
Complete Outage - if you cannot get to the Los Rios web pages or login pages (eServices, Los Rios Gmail, Exchange Online, Canvas, etc.) - a complete outage of the system

Service Desk Bulletin for Saturday July 9th, 2022

SERVICE DESK BULLETIN: PeopleSoft Planned System Maintenance

System or Service Impacted: Student eServices, Employee Self-Service (ESS), Campus Solutions (CS), and Human Resources (HR)

Description: PeopleSoft will be down for quarterly patching/maintenance. During this time, users will not be able to access eServices, ESS, CS, or HR. For example:
• Students will not be able to enroll/drop classes, make payments, or view records.
• College offices will not be able to process payments, enrollments, drops, transcripts, or any other activity involving student records.

Additionally, multi-factor authentication (MFA) will be enabled for employees accessing ESS and eServices. Faculty and staff can expect to be prompted to authenticate with Duo Mobile when signing in to ESS or eServices after the maintenance is complete. If you have not previously set up MFA with Duo Mobile, please find instructions here.

Access to Canvas will not be interrupted.

Students/Staff Impacted: All students, faculty, and staff.

Effective Date and Time: Friday night, July 8th, 2022 at 11:30 p.m. until completion, but no later than 12:00 p.m. on Sunday, July 10th.

Action Requested: If you are experiencing issues signing in to ESS or eServices following the maintenance, please clear your browser’s cache. Instructions on how to clear cache is available here.

Service Desk Bulletin for April 8-10, 2022

SERVICE DESK BULLETIN: PeopleSoft Planned System Maintenance

System or Service Impacted: PeopleSoft Financials System (FS).

Description: PeopleSoft System Upgrade

Staff Impacted: During this time, there will be no access to the PeopleSoft Financials system. Access to Campus Solutions (CS), Employee Self Service (ESS), and Human Resources (HR) will not be interrupted.

Effective Date and Time: Friday, April 8th, 2022 at 1:00 p.m. until completion, but no later than 7:00 a.m. on Monday, April 11th.

Action Requested: The time is required to complete a full maintenance cycle. Please plan your work accordingly.

Contact Person: DO Help Desk help@losrios.edu

Service Bulletin for Saturday March 19th

SERVICE DESK BULLETIN: PeopleSoft Planned System Maintenance

System or Service Impacted: Student eServices, Employee Self-Service (ESS), Campus Solutions (CS), and Human Resources (HR)

Description: PeopleSoft Quarterly Patch/Maintenance Weekend

Students/Staff Impacted: During this time, there will be no access to eServices. Students will not be able to enroll/drop classes, make payments, view records. College offices will not be able to process payments, enrollments, drops, transcripts, or any other activity involving student records. Additionally, District Office staff will be unable to access Campus and HR systems. Access to Canvas will not be interrupted.

Effective Date and Time: Friday night, March 18th, 2022 at 11:30 p.m. until completion, but no later than 12:00 p.m. on Sunday, March 20th.

Action Requested: The time is required to complete a full maintenance cycle. Please plan your work accordingly.

Contact Person: DO Help Desk help@losrios.edu

Service Bulletin for Saturday January 8th, 2022 Impacting PeopleSoft CS and HR Systems

SERVICE DESK BULLETIN:   PeopleSoft Planned System Maintenance

 

System or Service Impacted:  Student eServices, Employee Self-Service (ESS), Campus Solutions (CS), and Human Resources (HR)

 

Description: PeopleSoft Quarterly Patch/Maintenance Weekend

 

Students/Staff Impacted: During this time, there will be no access to eServices. Students will not be able to enroll/drop classes, make payments, view records. College offices will not be able to process payments, enrollments, drops, transcripts, or any other activity involving student records.  Additionally, District Office staff will be unable to access Campus and HR systems.  Access to Canvas is NOT affected and will not be interrupted.

 

Effective Date and Time: Saturday morning, January 8th, 2022 at 5:30 a.m. until completion, at approximately 7:00 pm on Saturday, January 8th.

 

Action Requested: The time is required to complete a full maintenance cycle.   Please plan your work accordingly.

 

Contact Person: DO Help Desk help@losrios.edu

Service Bulletin for Saturday October 9th Impacting PeopleSoft CS, HR, and FS

SERVICE DESK BULLETIN:   PeopleSoft Planned System Maintenance

 

System or Service Impacted:  Student eServices, Employee Self-Service (ESS), Campus Solutions (CS), Human Resources (HR), and Financials (FS)

 

Description: PeopleSoft Quarterly Patch/Maintenance Weekend

 

Students/Staff Impacted: During this time, there will be no access to eServices. Students will not be able to enroll/drop classes, make payments, view records. College offices will not be able to process payments, enrollments, drops, transcripts, or any other activity involving student records.  Additionally, District Office staff will be unable to access Campus, FS, and HR systems.  Access to Canvas is NOT affected and will not be interrupted.

 

Effective Date and Time: Friday night, October 8th, 2021 at 11:30 p.m. until completion, but no later than 12:00 p.m. on Sunday, October 10th.

 

Action Requested: The time is required to complete a full maintenance cycle.   Please plan your work accordingly.

 

Contact Person: DO Help Desk help@losrios.edu

System Maintenance July 9-12th Impacting PeopleSoft CS and HR

PeopleSoft Planned System Maintenance

 

System or Service Impacted:  Student eServices, Employee Self-Service (ESS), Campus  Solutions (CS), and Human Resources (HR)

 

Description: PeopleSoft Quarterly Patch/Maintenance and PeopleTools upgrade.  Please see the attached release notes for further information.

 

Students/Staff Impacted: During this time, there will be no access to eServices. Students will not be able to enroll/drop classes, make payments, view records. College offices will not be able to process payments, enrollments, drops, transcripts, or any other activity involving student records.  Additionally, District Office staff will be unable to access Campus and HR systems.  Access to Canvas is NOT affected and will not be interrupted.

 

Effective Date and Time: Friday , July 9th, 2021 at 5:00 a.m until completion, but no later than 5:00 a.m. on Monday, July 12th.

 

Action Requested: The time is required to complete a full maintenance cycle.   Please plan your work accordingly.

 

Contact Person: DO Help Desk help@losrios.edu

 

System Maintenance March 13, 2021

SERVICE DESK BULLETIN

 

SERVICE DESK BULLETIN:   PeopleSoft Planned System Maintenance

 

System or Service Impacted:  Student eServices, Employee Self-Service (ESS), Campus Solutions (CS), and Human Resources (HR)

 

Description: PeopleSoft Quarterly Patch/Maintenance Weekend

 

Students/Staff Impacted: During this time, there will be no access to eServices. Students will not be able to enroll/drop classes, make payments, view records. College offices will not be able to process payments, enrollments, drops, transcripts, or any other activity involving student records.  Additionally, District Office staff will be unable to access Campus and HR systems.  Access to Canvas is NOT affected and will not be interrupted.

 

Effective Date and Time: Friday night, March 12th, 2021 at 11:30 p.m. until completion, but no later than 12:00 p.m. on Sunday, March 14th.

 

Action Requested: The time is required to complete a full maintenance cycle.   Please plan your work accordingly.

 

Contact Person: DO Help Desk help@losrios.edu

District Office Network Maintenance 21-FEB-2021

SERVICE DESK BULLETIN:   Planned Electrical Maintenance – DO MDF power redundancy (2/21/2021)

 

System or Service Impacted:  See table and schedule in the description below.

 

Description:  The District Office MDF is only utilizing one power source at this time. FM will be performing work in order to supply redundant power to the room. In order to do this, power may be taken down in the MDF resulting in loss of connectivity at DO. This will impact all connectivity to/from DO.

 

Date Campus / Location Objectives Summary
Sunday, 2/21

6:00AM –

12:00 Noon

DO Campus Power redundancy in the DO MDF.

 

 

The District Office MDF is only utilizing one power source at this time. FM will be performing work in order to supply redundant power to the room. In order to do this, power may be taken down in the MDF resulting in loss of connectivity at DO. This will impact all connectivity to/from DO.

 

**All networking and phones services will be down at this site. Other sites may experience connectivity disruption and will lose any services hosted at District Office. **

 

 

Proposed Date and Time:  2/21/2021 6:00 AM to 12 Noon

System Maintenance January 9th-10th, 2021

SERVICE DESK BULLETIN:   PeopleSoft Planned System Maintenance

 

System or Service Impacted:  Student eServices, Employee Self-Service (ESS), Campus Solutions (CS), and Human Resources (HR)

 

Description: PeopleSoft Quarterly Patch/Maintenance Weekend

 

Students/Staff Impacted: During this time, there will be no access to eServices. Students will not be able to enroll/drop classes, make payments, view records. College offices will not be able to process payments, enrollments, drops, transcripts, or any other activity involving student records.  Additionally, District Office staff will be unable to access Campus and HR systems.  Access to Canvas is NOT affected and will not be interrupted.

 

Effective Date and Time: Friday night, January 8th, 2021 at 11:30 p.m. until completion, but no later than 12:00 p.m. on Sunday, January 10th.

 

Action Requested: The time is required to complete a full maintenance cycle.   Please plan your work accordingly.

 

Contact Person: DO Help Desk help@losrios.edu

System Maintenance October 10th-11th, 2020

System Maintenance October 10th-11th, 2020

 

Student eServices, Campus Solutions (CS), Human Resources (HR) and Employee Self-Service (ESS) systems will be down for regularly scheduled maintenance beginning Friday night, October 9th, 2020 at 11:30 p.m. until completion, but no later than 12:00 p.m. on Sunday, October 11th.  

 

  • Access to Canvas is not affected and will not be interrupted.

 

During this time, there will be no access to eServices. Students will not be able to enroll/drop classes, make payments, view records. College offices will not be able to process payments, enrollments, drops, transcripts, or any other activity involving student records.  Additionally, District Office staff will be unable to access Campus and HR systems.

Please plan your work accordingly, and we regret any inconvenience this may cause.  The time is required to complete scheduled system maintenance.

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