Service Desk Bulletin for Saturday July 9th, 2022

SERVICE DESK BULLETIN: PeopleSoft Planned System Maintenance

System or Service Impacted: Student eServices, Employee Self-Service (ESS), Campus Solutions (CS), and Human Resources (HR)

Description: PeopleSoft will be down for quarterly patching/maintenance. During this time, users will not be able to access eServices, ESS, CS, or HR. For example:
• Students will not be able to enroll/drop classes, make payments, or view records.
• College offices will not be able to process payments, enrollments, drops, transcripts, or any other activity involving student records.

Additionally, multi-factor authentication (MFA) will be enabled for employees accessing ESS and eServices. Faculty and staff can expect to be prompted to authenticate with Duo Mobile when signing in to ESS or eServices after the maintenance is complete. If you have not previously set up MFA with Duo Mobile, please find instructions here.

Access to Canvas will not be interrupted.

Students/Staff Impacted: All students, faculty, and staff.

Effective Date and Time: Friday night, July 8th, 2022 at 11:30 p.m. until completion, but no later than 12:00 p.m. on Sunday, July 10th.

Action Requested: If you are experiencing issues signing in to ESS or eServices following the maintenance, please clear your browser’s cache. Instructions on how to clear cache is available here.