SERVICE DESK BULLETIN: PeopleSoft Planned System Maintenance

System or Service Impacted: Student eServices, Employee Self-Service (ESS), Campus Solutions (CS), and Human Resources (HR)

Description: PeopleSoft will be down for patching/maintenance. During this time, users will not be able to access eServices, ESS, CS, or HR. For example:
• Students will not be able to enroll/drop classes, make payments, or view records.
• College offices will not be able to process payments, enrollments, drops, transcripts, or any other activity involving student records.

Access to Canvas will not be interrupted.

Students/Staff Impacted: All students, faculty, and staff.

Effective Date and Time: Friday night, March 17th, 2023 at 11:30 p.m. until completion, but no later than 12:00 p.m. on Sunday, March 19th.

Action Requested: If you are experiencing issues signing in to ESS or eServices following the maintenance, please clear your browser’s cache. Instructions on how to clear cache is available here.

SERVICE DESK BULLETIN: PeopleSoft Planned System Maintenance

System or Service Impacted: Student eServices, Employee Self-Service (ESS), Campus Solutions (CS), and Human Resources (HR)

Description: PeopleSoft will be down for quarterly patching/maintenance. During this time, users will not be able to access eServices, ESS, CS, or HR. For example:
• Students will not be able to enroll/drop classes, make payments, or view records.
• College offices will not be able to process payments, enrollments, drops, transcripts, or any other activity involving student records.

Additionally, multi-factor authentication (MFA) will be enabled for employees accessing ESS and eServices. Faculty and staff can expect to be prompted to authenticate with Duo Mobile when signing in to ESS or eServices after the maintenance is complete. If you have not previously set up MFA with Duo Mobile, please find instructions here.

Access to Canvas will not be interrupted.

Students/Staff Impacted: All students, faculty, and staff.

Effective Date and Time: Friday night, July 8th, 2022 at 11:30 p.m. until completion, but no later than 12:00 p.m. on Sunday, July 10th.

Action Requested: If you are experiencing issues signing in to ESS or eServices following the maintenance, please clear your browser’s cache. Instructions on how to clear cache is available here.

SERVICE DESK BULLETIN: PeopleSoft Planned System Maintenance

System or Service Impacted: PeopleSoft Financials System (FS).

Description: PeopleSoft System Upgrade

Staff Impacted: During this time, there will be no access to the PeopleSoft Financials system. Access to Campus Solutions (CS), Employee Self Service (ESS), and Human Resources (HR) will not be interrupted.

Effective Date and Time: Friday, April 8th, 2022 at 1:00 p.m. until completion, but no later than 7:00 a.m. on Monday, April 11th.

Action Requested: The time is required to complete a full maintenance cycle. Please plan your work accordingly.

Contact Person: DO Help Desk help@losrios.edu

SERVICE DESK BULLETIN: PeopleSoft Planned System Maintenance

System or Service Impacted: Student eServices, Employee Self-Service (ESS), Campus Solutions (CS), and Human Resources (HR)

Description: PeopleSoft Quarterly Patch/Maintenance Weekend

Students/Staff Impacted: During this time, there will be no access to eServices. Students will not be able to enroll/drop classes, make payments, view records. College offices will not be able to process payments, enrollments, drops, transcripts, or any other activity involving student records. Additionally, District Office staff will be unable to access Campus and HR systems. Access to Canvas will not be interrupted.

Effective Date and Time: Friday night, March 18th, 2022 at 11:30 p.m. until completion, but no later than 12:00 p.m. on Sunday, March 20th.

Action Requested: The time is required to complete a full maintenance cycle. Please plan your work accordingly.

Contact Person: DO Help Desk help@losrios.edu

SERVICE DESK BULLETIN:   PeopleSoft Planned System Maintenance

 

System or Service Impacted:  Student eServices, Employee Self-Service (ESS), Campus Solutions (CS), and Human Resources (HR)

 

Description: PeopleSoft Quarterly Patch/Maintenance Weekend

 

Students/Staff Impacted: During this time, there will be no access to eServices. Students will not be able to enroll/drop classes, make payments, view records. College offices will not be able to process payments, enrollments, drops, transcripts, or any other activity involving student records.  Additionally, District Office staff will be unable to access Campus and HR systems.  Access to Canvas is NOT affected and will not be interrupted.

 

Effective Date and Time: Saturday morning, January 8th, 2022 at 5:30 a.m. until completion, at approximately 7:00 pm on Saturday, January 8^th.

 

Action Requested: The time is required to complete a full maintenance cycle.   Please plan your work accordingly.

 

Contact Person: DO Help Desk help@losrios.edu

SERVICE DESK BULLETIN:   PeopleSoft Planned System Maintenance

 

System or Service Impacted:  Student eServices, Employee Self-Service (ESS), Campus Solutions (CS), Human Resources (HR), and Financials (FS)

 

Description: PeopleSoft Quarterly Patch/Maintenance Weekend

 

Students/Staff Impacted: During this time, there will be no access to eServices. Students will not be able to enroll/drop classes, make payments, view records. College offices will not be able to process payments, enrollments, drops, transcripts, or any other activity involving student records.  Additionally, District Office staff will be unable to access Campus, FS, and HR systems.  Access to Canvas is NOT affected and will not be interrupted.

 

Effective Date and Time: Friday night, October 8th, 2021 at 11:30 p.m. until completion, but no later than 12:00 p.m. on Sunday, October 10^th.

 

Action Requested: The time is required to complete a full maintenance cycle.   Please plan your work accordingly.

 

Contact Person: DO Help Desk help@losrios.edu

PeopleSoft Planned System Maintenance

 

System or Service Impacted:  Student eServices, Employee Self-Service (ESS), Campus  Solutions (CS), and Human Resources (HR)

 

Description: PeopleSoft Quarterly Patch/Maintenance and PeopleTools upgrade.  Please see the attached release notes for further information.

 

Students/Staff Impacted: During this time, there will be no access to eServices. Students will not be able to enroll/drop classes, make payments, view records. College offices will not be able to process payments, enrollments, drops, transcripts, or any other activity involving student records.  Additionally, District Office staff will be unable to access Campus and HR systems.  Access to Canvas is NOT affected and will not be interrupted.

 

Effective Date and Time: Friday , July 9th, 2021 at 5:00 a.m until completion, but no later than 5:00 a.m. on Monday, July 12^th.

 

Action Requested: The time is required to complete a full maintenance cycle.   Please plan your work accordingly.

 

Contact Person: DO Help Desk help@losrios.edu

 

SERVICE DESK BULLETIN

 

SERVICE DESK BULLETIN:   PeopleSoft Planned System Maintenance

 

System or Service Impacted:  Student eServices, Employee Self-Service (ESS), Campus Solutions (CS), and Human Resources (HR)

 

Description: PeopleSoft Quarterly Patch/Maintenance Weekend

 

Students/Staff Impacted: During this time, there will be no access to eServices. Students will not be able to enroll/drop classes, make payments, view records. College offices will not be able to process payments, enrollments, drops, transcripts, or any other activity involving student records.  Additionally, District Office staff will be unable to access Campus and HR systems.  Access to Canvas is NOT affected and will not be interrupted.

 

Effective Date and Time: Friday night, March 12th, 2021 at 11:30 p.m. until completion, but no later than 12:00 p.m. on Sunday, March 14^th.

 

Action Requested: The time is required to complete a full maintenance cycle.   Please plan your work accordingly.

 

Contact Person: DO Help Desk help@losrios.edu

SERVICE DESK BULLETIN:   Planned Electrical Maintenance – DO MDF power redundancy (2/21/2021)

 

System or Service Impacted:  See table and schedule in the description below.

 

Description:  The District Office MDF is only utilizing one power source at this time. FM will be performing work in order to supply redundant power to the room. In order to do this, power may be taken down in the MDF resulting in loss of connectivity at DO. This will impact all connectivity to/from DO.

 

Date	Campus / Location	Objectives	Summary
Sunday, 2/21 6:00AM – 12:00 Noon	DO Campus	Power redundancy in the DO MDF.	The District Office MDF is only utilizing one power source at this time. FM will be performing work in order to supply redundant power to the room. In order to do this, power may be taken down in the MDF resulting in loss of connectivity at DO. This will impact all connectivity to/from DO.   **All networking and phones services will be down at this site. Other sites may experience connectivity disruption and will lose any services hosted at District Office. **

 

 

Proposed Date and Time:  2/21/2021 6:00 AM to 12 Noon

SERVICE DESK BULLETIN:   PeopleSoft Planned System Maintenance

 

System or Service Impacted:  Student eServices, Employee Self-Service (ESS), Campus Solutions (CS), and Human Resources (HR)

 

Description: PeopleSoft Quarterly Patch/Maintenance Weekend

 

Students/Staff Impacted: During this time, there will be no access to eServices. Students will not be able to enroll/drop classes, make payments, view records. College offices will not be able to process payments, enrollments, drops, transcripts, or any other activity involving student records.  Additionally, District Office staff will be unable to access Campus and HR systems.  Access to Canvas is NOT affected and will not be interrupted.

 

Effective Date and Time: Friday night, January 8th, 2021 at 11:30 p.m. until completion, but no later than 12:00 p.m. on Sunday, January 10^th.

 

Action Requested: The time is required to complete a full maintenance cycle.   Please plan your work accordingly.

 

Contact Person: DO Help Desk help@losrios.edu